How Do I Manage My Surf Account?

Quickly view and update billing, create a ticket and see data usage on your Surf internet plan.

Once you become a Surf Broadband customer, you can create an account on the Surf Broadband customer portal to view information about your service, update billing and payment methods, contact support, and view past invoices. This guide will walk you through each of those areas of the self-service portal.

Step One - Register For An Account.

portal.surfbroadband.com

If you are a new user, click "New portal user? Register an account here!"

Surf Portal Registration

Be sure to use the email address we have on file when you signed up for your Surf Broadband internet service, otherwise you'll get an error.

sonarportal-email-error

Next, follow the instructions from the email automatically sent and you're all set!

Billing Page

The billing section allows you to self service adding or updating you credit card information with Surf Broadband. Currently we only allow credit cards to be added to the page, so if you would like to add ACH as a payment please call our customer support team at 888-274-6381.

Accepted auto pay methods.  View Article.

sonar-billing-page

Need Some Help?  Create A Ticket.

Sometimes you may need some additional help from our customer success team, if that's the case you can create a support ticket in our portal which will notify our support team of your request.

If you need immediate assistance, please call our support team at: 888-274-6381

sonar-create-ticket-page

The portal also has additional functions, like updating your contact information if you get a new email or phone number which can be updated at any time.