Frequently Asked Questions about Surf Broadband's construction process:
- Does Surf Broadband have a right to be on my property?
In places where fiber is being constructed, Surf Broadband Solutions will always have an easement and legal right-of-way to be on private property that is granted in advance by the local government by a permit for the specific purpose of carrying out the construction of fiber. Because of this, we ask property owners to do their best to work with us in letting us know of any underground hazards we may need to know about, and to let us know of any other concerns immediately so that they may be addressed accordingly.
- How long do I need to leave flags in my yard?
Markers and paint need to remain in place until the construction is done. The construction crews rely on these markers to tell them where important existing services are in the easements; thus, removing them may cause a larger problem by hitting existing utilities such as water, gas and electric. Here is a short video explaining what they mean.
- I have a sprinkler system, dog fence, sump pump, or another underground item. What do I need to do to make sure these are not affected by construction?
It is essential that you notify us of these items in advance so that we can take steps to avoid them. They can be marked with either landscaping flags or landscape-safe paint. Please use pink paint. The flag colors listed below are for utility purposes.
Fill out the Private Lines Form here, or call us at 888-274-6381.
• Blue: Potable Water
• Green: Sewer and Drain Lines
• Orange: Communication, Alarm or Signal Lines, Cables or Conduit
• Pink: Temporary Survey Markings
• Purple: Reclaimed Water, Irrigation and Slurry Lines
• Red: Electric Power Lines
• White: Proposed Excavation.Yellow: Natural Gas, Oil, Steam, Petroleum
What is an “Easement” or “Right-of-Way”?
Your local government owns the legal right to access specific portions of your property to access and maintain municipal utilities. Service providers, such as Surf Broadband, get permission to use these in the form of easements, a permanent restriction on the property that transfers in ownership if the property is ever sold. Having an easement allows us the right to use the land for specific purposes, but we do not retain ownership of it.
A right-of-way is a type of easement that allows the user the right to make way over a piece of land for the express purpose of creating an avenue of public travel (roads, bridges, canals, etc.), or in this case public utilities, Fiber Internet.
Will my yard be restored once construction is done in front of my property?
Our crews will make every effort to minimize the impact to you property during our fiber internet construction. Once construction has concluded in front of your home and weather permitting, Surf Broadband will restore lawns in places where digging, or plowing has occurred within about two weeks. A typical restoration will take the following steps to restore your property where hand holes or vaults were installed.
• Add dirt to level the ground
• Seed area for new grass
• Lay straw
• Install a compostable mesh to hold seed and straw
If you have any questions or concerns about your yard or the area impacted by fiber internet construction in front of your home, please fill out the form here.